Re: ATTN: Lisa Sorenson - Update of my print shop problem

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: : In response to how much work I do for this print shop, : : I do ALL of the typesetting. I brought up the fact that : : the customer should be proofing and signing off on their : : jobs before they go to the press, but the owner of this : : shop says sometimes the customer doesn't want to proof : : the job or he (the owner) doesn't have time to send it to : : the customer to proof (either via fax or walk-in). So I'm : : stuck between a rock and a hard place. What do I do? I even : : offered to fax over the jobs for customer sign-offs from my : : office, and he said "that's not necessary". Any advice? : : I really don't want to get stuck with a fee that could have : : been prevented. Thanks again! : Carolyn, : The owner of your shop should catch up with the times. I cannot : believe that he doesn't have a policy already in place for customer : sign-offs on a job. I guess it'll take HIM getting burned on a project : before he understands how important customer sign-offs are. Actually, : this IS HIS FAULT for not having it be a part of the process for all jobs. : This IS his problem, and he's being dishonorable in passing the buck : to you. When he says: "That's not necessary.", I'd say it is DEFINITELY : a necessary part of EVERY project to cover your backside and mine. : If he cannot see that, and continues to handle jobs in this way, it'll : just be a matter of time before he gets burned again and will again : pass the buck to you. Next time it may not be small potatoes. : You may not have the luxury of being able to leave him, : but I sure would be tempted to. : Customers will not go elsewhere if he demands sign-offs of them. : They will see this as a part of a job well done. The owner should : change his procedure and stand firm on this part of the approval : process, and everyone's backside is covered. He will need to state : this change of policy to all current customers, and provide it to : all new customers. If the customers are reasonable and honorable, : they will not be scared away by this "industry standard". : I do desktop publishing from my home and the process is like this: : * I recieve a fax with ad copy and sketch of how ad is to appear : * I layout ad to customer's specs : * I fax ad to customer with an area provided for dating and signature : * I receive customer's faxed revisions or approval. : * Upon approval, prep for output. : Done. : Very clean and professional. : Customer sign-offs for approval are standard operating procedure : for everyone I know. A careful discussion with him on the merits : of this policy may help him see the light on this. : Good luck, : John

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